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Delivery Info
Delivery Info

It is important to read all of this information before making any enquiries

All goods are delivered direct by each individual manufacturer from their own closest depot to the delivery address - not from our sales offices.

Multiple freight costs may be incurred for the one order if the materials ordered are being delivered by more than one manufacturer that charges freight.

In most instances the savings on the materials purchased will be more than this additional cost due to the fact the goods are not 'double handled' to have them delivered on one truck. We'll advise if any applicable freight costs once we receive your enquiry

Do you deliver to my area?

We have over 200 manufacturers within our materials mall from all over Australia and they each have their own limitations as to where they can deliver to. Take note of the information provided at the top of each manufacturer's shopfront as to where they can deliver and what the minimum lead times are for their products. Any other points will be outlined here also.


Lead Times
The lead times given are approximate only and are the minimum required amount of time from receipt of payment. Goods can usually be delivered on a particular day if you allow more than the minimum lead time. Simply indicate this in the notes section of the checkout procedure when making your enquiry.

Delivery dates can be given but we are unable to offer times of delivery as goods are normally delivered by couriers and even the companies the goods are coming from do not have this information.


Provide delivery information when placing your order


When placing an order, please take the time to give clear information as some suppliers will charge quite hefty fees if they are unable to deliver goods due to inaccurate information being provided.

This will also cause delays for you as they will need to return the goods to the yard and your re-delivery will have to be scheduled in behind all other scheduled deliveries.

When placing an order, on the final page of our online ordering system - please advise:

  1. If you need a crane or a forklift (click here for further forklift info)
  2. A nearest cross street if possible
  3. Of any overhead obstructions such as power poles, phone lines or trees
  4. Open trenches, pipes or other materials obstructing access to your site
  5. Banks or retaining walls
  6. Traffic or clearway restrictions
  7. Tight access for their equipment
  8. Narrow laneways or streets either within close proximity to or on approach to your site
  9. Any other special delivery instructions
  10. If goods need to be carried a distance of more than 5-10 metres from the vehicle.
  11. If goods such as plasterboard needs to handed up to a first floor


General dimensions of vehicles and equipment:

If goods being delivered are of a large or lengthy nature, you need to be aware of the sizes of most general delivery vehicles and ensure they have clear and safe access to your site / delivery address.

  • Height clearance - minimum 4.5m
  • Length - Truck only, 10m
  • Length - Truck & Trailer 19m (this is the most common delivery for brick and block companies, 19m
  • Weight - Truck only, up to 27 tonne
  • Truck weight - Truck & Trailer, up to 48 tonne
  • Width - minimum 3m for access and 4-5m in unloading area


Product Placement:

The standard delivery method is to place goods within reach from the kerbside outside of the property. On request, Drivers will normally endeavour to place the goods within the property at your designated position. Additional costs may be incurred if goods are needed to be carried a distance exceeding 5-10m from the vehicle which will be automatically charged as per our trading terms and conditions.

You may have to sign a damage waiver form if their driver has to drive over the council kerbing to enter your property and also cover the equipment against damage whilst on your property.

Drivers will not place product above ground level unless pre-organised.

The delivery driver has the right to make the final decision on product placement once he has assessed the site - taking in to consideration any written instructions or verbal requests.


Changes to a delivery:

Notification is required no later than midday the day before delivery of any changes to site conditions, or delivery address. A late notification fee may apply if insufficient notice is provided.


Bad Weather:

In the event of bad weather prior to the expected delivery date where you feel a driver will be unable to successfully delivery any order, you should contact us at Trade Connect to suspend the delivery as soon as possible.


Delivery costs if unloading takes more than 1 hour (Demurrage)

Many companies allow up to 1 hour for unloading - anything over 1 hour can incur a additional charge - Drivers will endeavour to advise of this onsite beforehand once the site and delivery conditions have been considered. This charge will be invoiced seperately from any initial invoice. here for payment information

All images & prices are representative only. All prices include GST & are subject to change. All sales are as per our terms & conditionsCopyright 2017 - Mancer Corp Pty Ltd