If it's regarding getting a quote on materials...
Please use the shopping cart system to submit any query relating to purchasing
materials. This provides ALL the information required so that accurate answers
can be given in the quickest possible way. You are not ordering the goods by
doing this. You are not asked for payment nor obliged to commit to anything
at any stage.
Why do it this way?
Our website is a virtual shopping mall - we create & manage the virtual
shopfronts contained within for the product suppliers & manufacturers. We
do not stock nor deliver the goods ourselves - they do. The shopping cart process
automatically goes to the appropriate person who can provide the answers you
need much quicker than if you simply emailed us.
To contact us for any other reason, click on the link below to send us an email
- if it relates to any existing quote or order, please be sure to include the
quote or order number in the subject line.
Why no phone number?
With the volume of orders processed we cannot do it over the phone without
incurring greater overheads (which would need to be passed on by higher prices).
Also, due to the technical nature of construction materials, keeping everything
in writing prevents mis-understandings and problems caused - previously we have
had many customers deny things they have stated over the phone.
Apart from that, it is just plain and simply more efficient, and allows the
correspondence to be re-read, retrieved, and forwarded to others when necessary.